Review Request Automation & Reputation Engine
Automated post-service SMS and email review collection engine. Routes happy customers directly to Google Maps 5-star reviews while catching dissatisfied feedback privately before it hurts your rating.
Reputation Engine Deliverables
- POS & CRM Transaction Trigger: Listens for completed orders, payments, or appointments via webhook or daily CSV upload.
- Smart Sentiment Routing Flow: 1-tap rating screen: 5 stars routes to your Google Maps review page; lower ratings open a private feedback form.
- Automated Friendly Follow-Ups: Gentle reminder sent 48 hours later if the customer hasn't opened the initial invite.
- Review Velocity Dashboard: Track new reviews, average star rating, and customer sentiment analytics over time.